Return & Refund Policy
At Combodress, we work hard to provide the latest fashion with impeccable quality at amazing prices. If you are not satisfied with the fit, colour, or design of a product, you may request a return or exchange within 15 days of delivery, subject to the terms below.
How to Request a Return or Exchange
You can initiate a return or exchange through your Combodress account:
- Log in to the My Account section on Combodress.com.
- Select the product you wish to return or exchange.
- Follow the instructions and provide the required information to complete your request.
You may also contact our Customer Care Team:
- Phone: +91-9894842534
- Email: support@Combodress.com
Return & Exchange Conditions
Please keep the following requirements in mind:
- Return or exchange requests must be raised within 15 days of delivery.
- Please complete the return form to ensure smooth processing of your refund.
- Products must be unused and unwashed.
- Products must be returned with their original packaging and tags intact.
- Products without original tags will not be accepted.
- Shipping charges are non-refundable.
- If you receive a damaged or defective product, you must notify Combodress within 24 hours of delivery.
- For damaged or defective products, we may request photographs to be shared at info@combodress.com.
- If you choose to self-ship a return, the product must be dispatched within 48 hours of raising the return request.
- Products that do not meet the above return conditions will not be accepted and may be returned to the customer at their expense. No refund will be provided in such cases.
- Please pack returned products securely to prevent loss or damage during transit. For self-shipped returns, we recommend using a reliable courier service.
Return Methods
Reverse Pickup
Our reverse-pickup facility is available only in selected locations that are serviced by our courier partners.
Self-Ship
If your pin code is not serviced by our reverse-pickup courier partner, you will need to self-ship the product(s) to the Combodress Returns Department.
For eligible self-shipped returns, ₹100 will be reimbursed as a coupon/voucher after the returned product(s) have been received, inspected, and successfully passed the quality check.
Non-Returnable Categories
The following categories are not eligible for return or exchange, except where there is an inherent damage or quality issue at the time of delivery attributable to a quality-control issue:
- Sleepwear
- Lingerie
- Swimwear
- Beachwear
- Accessories
- Beauty products
- Socks
- Freebies
Refund Options
Once your return has been received and approved following the applicable quality check, you may choose from the following refund options:
- COD Orders: Cash refund through bank transfer to your account.
- Online Orders: Refund to the original payment account or credit/debit card, as applicable.
- Coupon: A coupon code equal to the eligible refund value, which can be used toward a future purchase on Combodress.com.
Issued coupon codes can be viewed under the Coupons section in My Account.
Important Terms
This Return & Refund Policy applies to products purchased directly from Combodress.com, except for the non-returnable categories listed above.
Combodress reserves the right to modify this policy from time to time. Customers are advised to check the website for the latest version of the Return & Refund Policy before placing an order.